Write/call Young Arena management

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Lancers Fan	Write/call Young Arena management	Lead	[-]
Posts: 15 (05/10/08 10:03:47) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Tags : None I'm not sure if Hawk fans realize it or not but Young arena doesn't have a first aid area. My wife felt like she was going to faint so I tried to find the first aid center but there wasn't one. A very nice girl on staff (I should have got her name to pass on to the arena..damn) did help us and led us downstairs where she and another gentleman got my wife a chair and ice in a Ziploc bag. They offered to call an ambulance which not knowing the area might be very close but I felt that wasn't really needed. You never know what might happen until it does and initial response is critical. Young Arena should have a first aid area with qualified staff for all games but especially the biggest game and crowd of the year. I'm not a regular visitor but if I was I would want to know if I had incident (again ) I could count on the arena to have the right people on staff even if it's only a band-aide for a scrapped knee. This is one of those things you don't care/think about until you need it. Last Edited By: Lancers Fan 05/10/08 10:09:31. Edited 1 time.
neverenoughhockey		#1	[-]
Posts: 74 (05/10/08 10:08:34) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Lancers Fan if you go to our site, not the forum but the main site, you'll find a click on, I think its contact us or roster, there you'll be able to email the coach, the business manager and whoever you want to have this conversation with. I never knew they didn't have a first aid area, but if enough people mention it, it probably will be done.
Lancers Fan		#2	[-]
Posts: 16 (05/10/08 10:24:20) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Neverenough... I'll do that too, thanks. Hopefully, enough Hawk fans call/write that they address the issue because if it's just me I'm not sure anything will be done.
MuskiesFan4Ever		#3	[-]
Posts: 16 (05/10/08 13:07:37) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	I'm sure there was a paramedic (ambulance) crew on site there somewhere. I'm pretty sure there is some type of league rules that require medical personnel be onsite during a game. Not only does this crew and/or personnel take care of possible player injuries but also will provide medical assistance to fans if need be. Many arenas don't have a designated Aid Center "room" but just have the medical crew come to the ill/injured player/fan. I'm surprised the staff girl that assisted you didn't offer to call them over unless she wasn't aware she could do that. When the tides of life turn against you and the current upsets your boat... don't waste tears on what might have been... just lay on your back and float! :)
Lancers Fan		#4	[-]
Posts: 17 (05/10/08 14:22:30) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Muskie I'm sure you're right about the medical staff onsite and the girl did do her best. She had a walkie talkie (ear piece) and asked where to go. Where she took us was close to an exit door and the locker room door so a trainer could help or get us out quick if needed but at no time did any medical type person stop by. When she asked me if I wanted her to call an ambulance maybe she was talking about the onsite crew and I misinterpreted that as calling one to the site. I just wanted to create an awareness for Hawk fans and who knows this might have been an isolated incident. As great as it was to be at the game real life stepped in and gave me a good scare.
got2lovem		#5	[-]
Posts: 318 (05/11/08 14:18:34) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	hey Lancer fan, i'm just wondering what the girl looked like.. was she in a blue fleece, a red coat, concession worker, or in a blue Miller light uniform? i know some people that work at the arena, and between all of the young male's and females what are in blue fleece, red coats, and that do concession's, about %80 of them are Life Guards in the summer, and do have some kind of training. i know that its not posted any where, but its hard to miss the guys in the red coats. also, i'm assuming that this took place Friday night..? Friday night, the arena was a little understaff, thus be why they had more then 3 police officers there (they have only 3 for most games). i'm not trying to start anything, and i hope that everything turned out alright. but i would like to inform people that if something happens again, dont be afraid to say something to anyone that works there.. they all know who to contact.
Lancers Fan		#6	[-]
Posts: 20 (05/11/08 15:25:29) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	got2lovem...Yes it was Friday night and she was in a Miller light uniform and the guy that helped downstairs I believe had a yellow shirt with a waterloo monogram on the chest. I had stopped at the concession stand first to buy some water and asked that person but she wasn't sure and told me to try fan services which was where I was trying to go when I came to the table where the Miller Light girl was sitting. My wife basically overheated with her jersey on and the barn probably warmer then usual with all the people nothing some air, water and ice didn't take care of. My main purpose for posting was for awareness (true sign that I'm getting old) of the fans and staff alike.
neverenoughhockey	I hope	#7	[-]
Posts: 86 (05/11/08 15:34:53) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	everything turned out ok for you and your wife. We'll probably see you next year. That goalie of yours was on fire, Iam sure he'll have a bright future somewhere.
concernedstaff		#8	[-]
Posts: 1 (05/11/08 16:11:55) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	I would like to start off by saying I am sorry that you had to go through a scare like that especially since it probably seemed as though everyone was more concerned with the game then your wife. As you said being an ice arena you would think that a number of staff members would be trained and the reality is a number of us are. Both the fan service member (blue coat girl) and the yellow coat (ticket taker) are only staffed for Blackhawk games (concession workers, read coats, and blue coats are often staffed for a number of different arena related activities). For this reason they do not know other workers personally, therefore don't realize that a number of people on staff are trained for these kinds of incidents, since as you pointed out an ice arena can be a very dangerous place. Not being full time staff the fan service staff wouldn't know who is trained for these kinds of situations. Fans also don't realize that although we don't have a sign we do have a room on the lower level that has a station with gloves, gauze, ice packs (things that you would need in an emergency) in it that we would use if there would be a medical emergency. In this case it didn't do you much good since the girl who helped you wasn't aware of this. During previous games there had been a number of times when fans have approached me they have asked me or help after they cutting themselves or needed assistance in another way. Luckily for these fans I am one of the lifeguards that the person above was referring to and I am familiar with many parts of the building because I do work during a number of activities. I do however understand that if you approached someone who wasn't as informed as I am and asked for help this could make a bad situation a lot worse. As a Young Arena employee I am sorry that you and your wife had to go through this and I am also sorry that you felt that we did not have staff capable of handling this situation, because aside of several lifeguards we do have many others who have taken first aid classes including two workers that are trained firefighters, one is also a paramedic, and they were both on staff that night. It is unfortunate that one of us was not called to assist your wife in this situation since we have all dealt with this before. Obviously none of us were called when we should have been but I wanted you and others to know that Young Arena's staff has and always will put the safety of the public first and I hope that the next time this happens the person will get better treatment then your wife did and they will get the help that they deserve. I also hope that you and your wife will visit the arena next season and see some changes made so that when a situation such as this does happen (unfortunately we know that at an ice arena it will) we can get assistance to the person in a much faster and effective manner.
neverenoughhockey	A suggestion	#9	[-]
Posts: 89 (05/11/08 16:18:02) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Perhaps those employees trained could wear a badge with a red cross on it or some other universial symbol that is easily recognizable.
concernedstaff		#10	[-]
Posts: 2 (05/11/08 16:23:36) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	i absolutely agree with you and hopefully this is something that will be looked into for next season since we are now aware of the fact that this is a problem.
Lancers Fan		#11	[-]
Posts: 21 (05/11/08 16:42:01) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Thanks for the comments of concern and help addressing the situation. At the MAC key medical people have bright yellow shirts and they announce if you need medical attention go behind section 210. I like to state that I'm not angry/upset about how the situation was handled, my wife got the help she needed that night my concern was if it would have been a more serious situation. I will visit again.
concernedstaff		#12	[-]
Posts: 3 (05/11/08 16:48:32) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	i am glad that your wife was ok and that the two staff members were able to give her as much help as they could. seeing as we have staff who are trained i was just concerned when i heard someone say that they didn't know where they could go for help.
got2lovem		#13	[-]
Posts: 319 (05/11/08 17:14:27) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	As a staff member at the arena, when we have our beginning of the year meetings, i will make sure to bring up the possibility of having those who are certified in any kind of EMT be marked, and for those who aren't, they will have radio's to get ahold of someone that is... on a side not, congrats on the victory of the Clack cup. it was a fun sires to watch. good luck to you guys next year, and i hope that you guys come back to Young Arena next year.
neverenoughhockey	This is one	#14	[-]
Posts: 91 (05/11/08 17:21:03) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	of the many reasons I love this organization, you guys listen to the fans and actually effectively communicate with us. One man says he had a problem and the staff works quickly to correct it. Thanks.
Lancers Fan		#15	[-]
Posts: 22 (05/11/08 17:42:34) Reply Quote More My Recent Posts Message Me Connection Blocking Invite Ignore User's Posts	Awesome! I've never had feedback that quick. Kudos to both of you for taking the time and concern to address the problem, great representation of your organization. Great series between 2 great teams unfortunately there could only be one winner and we were fortunate to win, it could have gone either way. Good luck next year! I promise to leave the wife at home Last Edited By: Lancers Fan 05/11/08 17:48:00. Edited 1 times.

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Write/call Young Arena management

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